FAQs

Does your Universal Adapter work across all systems?

It really doesn’t matter what systems you are looking to integrate – the beauty of the Universal Adaptor is that it has been (and continues to be) developed in order to provide full integration and compatibility across all of the systems that you might require it to.

We have accomplished over fifty integration projects in the housing sector to date, and a key part of our role in those projects is to explore every possible technical solution, to discover and implement what will help you to achieve your organisational goals.

We work with a large number of software vendors to ensure that we’re genuinely offering you the best solution for your requirements, without being tied to any one particular vendor.

What processes can the Universal Adapter help with?

Our Solutions and Stories pages will give you a good idea of our past experience. From Gas Safety to Repairs Management, Mobile Payments, Tenancy SignUps and more, the UA can be implemented across a huge range of possibilities.

And we’re always keen to look at something entirely new so feel free to challenge us!

What licensing do I need from my existing suppliers?

Licensing can be complicated so as part of our work, we will identify the various methods of integration possible for you to allow you to check with your supplier what you are licensed for.

Is my data safe?

Yes. In fact, we’ve recently undergone detailed penetration testing for our product in conjunction with clients and successfully passed all of the necessary criteria.

We use various levels of encryption to ensure that all of the data being shared across systems is protected and compliant so you can be reassured that all records for both your customers and your organisation are in safe hands.

Is the Universal Adapter cloud-based?

It can be, but doesn’t have to be. We typically site our technology on the same platform as that of your largest data source, to avoid unnecessary costs or delays.

We will identify your platform preference at the earliest stages of the project, in order to provide a solution that fulfils this.

Once an integration is in place who looks after it?

Post-implementation, we provide a support network which works for you including a fully managed service.

For services involving your business and external suppliers, we build in training for key users so that everyone is using your systems to maximum efficiency.

Can the software be upgraded in the future as new technology becomes available?

Absolutely – we will let you know as and when any updates that might affect you are released as we’re always looking to improve and further develop our work.

How long does it take to install the Universal Adaptor?

The average project duration from commission to implementation is XX months.

Of course, we look at every project with fresh eyes and overall delivery time will depend on the complexity of the project scope.

From our extensive experience, we can forecast project delivery time from the early stages and work with you if it is required to hit key internal milestones.

All of the integration projects that we have worked on to date using the UA have been delivered on time and on budget.

How much does the Universal Adaptor cost?

Every project that we undertake is tailored to the individual client, so it’s difficult to put a precise cost without knowing all of the details.

However, what we can say is that the UA provides solutions that give significantly greater value for money than other potential solutions, enabling digital transformation in organisations for whom it would otherwise be financially out of reach.

Find out more from our clients themselves [hyperlink to relevant Stories] and contact us for a bespoke quotation.

Why should I choose you rather than asking my in-house team to help?

Our experience across a large number of housing associations means that we also have prior knowledge of many different systems for all aspects of housing management. We can bring that breadth of experience and expertise to your project and set it to work immediately. We work in close collaboration with in-house teams, but our sole focus will be on the project in hand so that we can drive it forwards within the required timescales.

Where is your team based?

Much of our work is conducted remotely and our developers are based in various locations around the UK.

For face-to-face meetings, we are more than happy to travel to you wherever you are in the UK.

What do I need to know before contacting you?

If you can provide the business objective(s) that you are working towards, and the systems that you are currently using and what for, we can take that as the starting point for our project roadmap. The more information you can supply at the outset of a project, including budgets, timings and internal resources, the more accurate our quote will be.

And if you’re not sure about the extent of any or all of those things, don’t worry – as part of our in-depth discovery process, we’ll help you to identify them.